Finding a company to assess your services and provide web services SEO is a big task. Technology is fickle at best, which is why having the right provider matters so much when it comes to your security and stability.
Trial and error isn’t the best approach here because hiring and then dropping different providers can create turmoil and make a mess of things. If you’re in the market for a new provider, here are four important factors to consider before choosing one.
Availability is crucial
Your networks don’t sleep, so your support shouldn’t either. Avoid providers who make you feel as if you are a bother when you’re contacting them outside of “normal” business hours. Look for a company that delivers stellar customer support and is available to you whenever you need it.
Response times should be rapid
Quick response times are important when it comes to tech support and services. When you are looking for someone to support your IT needs, see how fast the companies you reach out to respond via email, on the phone and any other communication methods they use. We’ve found that first impressions are a very good predictor of what you can expect in the future. Also, be sure to ak if they have a maximum response time, and avoid companies that forward you to call centers.
Support levels may vary
While remote access is a must so issues can be resolved quickly, there may be times when you need a technician to physically come to your location so make sure that’s an option with the provider you choose. You will also want support services for your employees, since productivity nosedives when workers are having tech issues but can’t get timely help to solve them.
A full-service menu makes a difference
The company you go with will only be as strong as the services it can offer you. And you need a partner who can evolve and grow as you do. While your exact business requirements will vary, you will need some basic services at the least in most cases. These include a managed security service to keep threats at bay, web protection that prevents employees from accessing harmful websites, a patch management system to keep everything updated, automated backups to the cloud to protect data in case of a disaster, and risk assessment scanning to look for sensitive data on your network such as Social Security numbers.
One service to keep in mind is disaster recovery. Many companies don’t recognize the need until it is too late. Fire, vandalism, theft and weather events all pose threats to your critical data and may cost your business time and money. Your service provider should be able to access the needs of your infrastructure and have a plan to protect your sensitive data in the case of an unforeseen event.
IT should never be an afterthought in this day and age, but it often is for many businesses. Take the time necessary to find the right service provider for your business so you’re not left out of all the benefits of the Digital Age.