Need expert IT support services for the initiatives on your task list?

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Project Support

With a qualified expert team and deep experience across technologies and industries, Phreedom can provide IT support services to help you meet your project needs.

Managed IT Services

Reduce risk, lower costs and increase productivity with outsourced services including fully managed IT, Network Infrastructure Management, Backup & Recovery and Firewall & Security services.

Networks / Networking

Improve reliability, performance and up-time. Phreedom can support your network needs including design, procurement, provisioning and installation of hardware, software and related communication protocols, policies and procedures that support your IT needs.

IT Security

Protect your business. Phreedom employs best-in-class measures to build an integrated security strategy encompassing cyber security, mobile protection and cloud backup and recovery.

Backup & Disaster Recovery

Reduce risk and speed disaster recovery. Phreedom can design a business continuity plan to keep you up and running, regardless of the type of disaster you may have or the complexity of your technical environment.

Cloud IT

Reduce infrastructure costs and increase accessibility. Phreedom can help you build cloud capabilities to support your business including storage, remote access and data encryption.

Special Services

Improve delivery and cost effectiveness of IT programs. Phreedom provides expert support for key IT initiatives from new server provisioning to office relocation and beyond.

Technology Support Specialist

GENERAL SUMMARY:

The Technical Support Specialist plays a key role in customer service within our Help Desk operations through remote support of our local & nationwide clients. All work will be performed remotely from our satellite office in Scottsdale & our Tempe office. The successful candidate will be expected to support first level support for web filters, firewalls/routers, Network Switches, workstations and servers, installation of software and technical research to resolve issues when required

Essential Duties and Responsibilities:

  • PROVIDE A POSITIVE CUSTOMER SERVICE EXPERIENCE OVER THE PHONE.
  • Provide hardware and software troubleshooting for Microsoft platforms.
  • Provide Technical training to end users as requested or needed.
  • Basic troubleshooting of Windows 2012/2016/2019 Server and Windows 10 operating systems.
  • Install & troubleshoot software applications.
  • Configure & troubleshoot clients in an Office 365 Environment.
  • Removal of spyware, adware & viruses from desktops.
  • Troubleshoot peripheral devices, (touch screen monitors, scanners, card swipes & printers).
  • Provide server maintenance such as backup monitoring; apply BIOS/Firmware updates and install security patches.
  • Support Hyper-V & VMware technologies.
  • Monitor and troubleshoot backup jobs using Datto.
  • Monitor Web filters, Routers, Firewall Switches
  • Monitor & provide Basic support of WIFI Access points and Controllers
  • Demonstrate the ability to multi-task during occasional peaks in workload.

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong comfort level with Windows 10, Microsoft Office Products and basic networking troubleshooting.
  • A working knowledge of Windows 2012/2016/2019 Active Directory, Microsoft Server, Windows AD administration.
  • The ability to communicate effectively with clients, co-workers and management.
  • Basic understanding of TCP/IP network technologies.
  • Basic knowledge of wireless technologies.
  • Adhere to strict change Control procedures
  • The ability to use sound judgment in the promotion of maximum service uptime.
  • A track record of supporting the overall IT organization through collaboration and communication.
  • Some experience within server virtualization (Either Hyper-V or VMware)
  • Some knowledge of Linux, UNIX or Mac environments.
  • Experience supporting a 24×7 environment and the ability to take an on-call rotation every 8 weeks.

Education and Experience

  • High school graduate with some vocational or college preferred.
  • At least 2 years of technical support experience
  • Proven experience in customer service

Key Competencies

  • Strong customer relationship skills.
  • Excellent written and verbal communication skills
  • Organization and planning
  • Problem analysis and problem-solving
  • Ability to Multi Task

Work Schedule

  • 8 AM – 5 PM  Must be able to work weekends